Refund policy
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, in its original packaging, and accompanied by proof of purchase.
To start a return, please contact us at:
Email: caseverse.us@outlook.com
Website: https://www.caseverse.store
Please note that return shipping costs are the customer's responsibility unless the item is defective, damaged, or incorrect. Do not return any item without contacting us first. We will provide return instructions after your request has been reviewed.
You can always contact us for any return questions at:
Damages and Issues
Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery. We will evaluate the issue and arrange a replacement or refund if applicable.
Exceptions / Non-returnable Items
The following items cannot be returned:
• Used products
• Customized or personalized products
• Items damaged by misuse
• Gift cards
• Clearance or final sale items
Exchanges
The fastest way to receive a different item is to return the original item (if eligible) and place a new order.
European Union 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of delivery, provided the item is unused, in its original condition, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 3–7 business days. Please note that your bank or card issuer may require additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at: